Lead and manage a team of digital application support analysts to ensure the smooth operation and support of digital applications.
Work closely with business stakeholders and IT teams to understand application requirements and provide expert support and guidance.
Manage incident and problem resolution, ensuring timely and effective resolution of issues.
Develop and implement best practices for application support processes and procedures.
Ensure service level agreements (SLAs) are met and maintained.
Collaborate with vendors and external partners to address application-related issues and ensure service delivery.
Monitor application performance and identify areas for improvement.
Provide regular reporting and updates to management on application support activities and performance.
Stay up-to-date with industry trends and advancements in digital applications.

Essential Qualifications:

Bachelor’s degree in engineering, Computer Science, or its equivalent.
5+ years of relevant experience in Supporting digital applications in the Banking sector or fintech.
1+ leading a team of more than 3 members

Preferred Qualifications:

ملخص الوظيفة

Digital Applications Support Team Head