Lead and manage a team of application support analysts to ensure the smooth operation and support of core banking applications.
Work closely with business stakeholders and IT teams to understand application requirements and provide expert support and guidance.
Manage incident and problem resolution, ensuring timely and effective resolution of issues.
Develop and implement best practices for application support processes and procedures.
Ensure service level agreements (SLAs) are met and maintained.
Collaborate with vendors and external partners to address application-related issues and ensure service delivery.
Monitor application performance and identify areas for improvement.
Provide regular reporting and updates to management on application support activities and performance.
Stay up-to-date with industry trends and advancements in core banking applications.

Essential Qualifications:

Bachelor’s degree in engineering, Computer Science, or its equivalent.
5+ years of relevant experience in Core Banking applications in the Banking sector.
1+ leading a team of more than 3 members
Operating system fundamentals (Linux, AIX, Windows).
Good knowledge of databases (SQL, Oracle).
Knowledge of one or more Application Servers Websphere, Microsoft IIS Web Server)
Good Knowledge of ticketing change management systems.
Java Fundamentals
Automation and testing tools knowledge.

Preferred Qualifications:

Core Banking Applications Support Team Head