Digital Operations officer /Sr. Officer

KEY ACCOUNTABILITIES

· Monitor Digital operations daily procedures, record and report any failures in Digital systems for relevant party to ensure smooth systems’ operations.

· Observe Digital operations systems backups to ensure the safety of customer and bank data.

· Follow up all of the Disaster Recovery (DR) activities for Digital operations systems to safeguard Digital’ systems’ operational continuity.

· Detect and report bottlenecks in Digital operations systems to provide the needed technical support and recommend solutions.

· Monitor the handling of user tickets to resolve customer and system issues smoothly and satisfactorily.

· Follow up on handling of all related Digital systems’ interfaces maintenance to provide full system functionality to internal and external customers

· Maintain records of daily data communication transactions, problems remedial actions taken, or installation activities for Digital operations systems to support audit requests and/or future reviews.

· Follow up on opening of operational error records with relevant application support/vendor tracking systems to ensure uninterrupted operations for bank systems

· Assist in measuring the Digital services availability and recommend improvements to avail the best service to internal & external customers

· Participate in conducting incident reviews for Digital systems to provide lessons learned & avoid future reoccurrence & enhance existing systems availability & resilience.