Digital Channels Senior Technical Specialist
- SSC Egypt
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
A highly skilled and experienced Senior Digital Channel IT Specialist to join our dynamic Digital Channels team. As a key member of our team, you will play a vital role in driving the implementation of innovative features and executing project plans from initial requirement gathering to successful rollout.
Your primary focus will be on ensuring top-quality deliverables and delivering an exceptional customer experience throughout the entire process.
Roles and Responsibilities:
•Management of digital channels: Take charge of the technical aspects of digital channels, including handling new features, adjusting existing features, making configuration changes, performing tuning, and addressing fixes.
•Technical Implementation: Develop, code, configure, and thoroughly test the implementation of new technical features and configurations.
•Act as Subject Matter Expert: Efficiently collaborate with third-party vendors to conduct requirements analysis, produce action plans, ensure fulfillment of prerequisites, and take ownership of executing plans.
• Cross-organization engagement: Collaborate with key stakeholders and cross-functional teams to facilitate, develop, and execute necessary changes, ensuring timely and seamless implementation of technical activities.
•Security and Compliance: Ensure compliance with security requirements and regulations, and actively manage the outcomes of security scanning and security testing activities.
•Troubleshooting and Support: Act as a Level 3 technical support for the digital channel, investigating and resolving reported issues while delivering effective solutions.
•Exploration of Emerging Technologies: Stay up to date with emerging digital technologies to identify opportunities to leverage these technologies to enhance the digital experience.
متطلبات الوظيفة
Professional Background:
Possess 4 to 6 years of relevant work experience in similar roles.
Enterprise Application Expertise: Previous experience working on enterprise applications, preferably on digital channel platforms.
Mobile and Web Development: Proficient in cross-platform mobile app development frameworks such as React Native, with extensive experience in web technologies encompassing HTML, CSS, and JavaScript.
Digital Analytics Proficiency: Familiarity with digital analytics tools like Google Analytics.
Security and Compliance Experience: Familiarity with digital channel security protocols, encryption standards, authentication mechanisms, and adherence to regulatory frameworks to ensure secure and compliant digital services.
Time Management: Demonstrates an understanding of prioritizing tasks across different tracks and effectively manages work time accordingly.
UX/UI Background: Fundamental understanding of user experience (UX) and user interface (UI) design principles, including responsive design, accessibility, and specific considerations for mobile and internet applications.
Communication and Collaboration: Exhibits strong interpersonal and communication skills to collaborate effectively with cross-functional teams, stakeholders, and third-party vendors.
Problem-Solving: Possesses excellent analytical thinking and sharp problem-solving abilities, capable of swiftly identifying issues, troubleshooting problems, and proposing innovative solutions.