وصف الوظيفة

1. Communicating with "Speed Tech" clients "by phone or via e-mail" and providing technical support for technical problems and solving them.

2. Visiting clients on site in case of intractable technical problems.

3. Follow up on "Speed Tech" customers after sales and ensure the quality of the work of the devices sold.

4. Coordination with the Human Resources Department to plan training for sales and marketing personnel on "Speed Tech" products.

5. Coordinating with the maintenance department to suggest "solutions or recommendations" to increase product efficiency or recommend new products.

6. Research and diagnose technical errors in products and identify the problem to solve it.

7. Conducting a questionnaire for clients to work on identifying the problem "Root Cause Analysis".

8. Solving the problems of the internal internet network at "Speed Tech" company.

9. Creating and updating “trouble shooting” files for all faults.

10. Updating the self-help files and methods in order to help customers and "Speed Tech" employees solve simple problems by themselves and save time.

11. Follow up and repair of “software” devices and equipment, supervise their efficiency and ensure that they are working properly.

إمتيازات الوظيفة

Social & Medical Insurance

متطلبات الوظيفة

Higher qualification “Bachelor’s of Engineering” is preferred, Department of “Electrical, Electronics, Tele-Communications”

0: 2 years of experience.

1. Attention to detail.

2. Good problem-solving skills.

3.High communication skills.

4.Quick-witted.

وظائف مشابهة

Orange Business