Junior Collaboration Engineer

· Administrate VoIP applications on a basic level.

· Investigate escalations from the service desk.

· Monitor application availability and respond to alarms.

· Identify Endpoints and network issues.

· Troubleshoot configuration issues.

· Coordinate changes with vendors.

• Collaborate with a team of engineers and IT professionals to design, implement, and support collaboration solutions.

• Assist in deploying and configuring collaboration tools such as video conferencing systems, instant messaging platforms, and document-sharing platforms.

• Troubleshoot and resolve technical issues related to collaboration systems and tools.

• Provide training and support to end-users on collaboration tools and functionalities.

• Assist in managing user accounts, permissions, and access controls for collaboration systems.

• Stay updated with the latest trends and advancements in collaboration technologies.