· Manage inbound and outbound calls in a timely manner

· Follow communication “scripts” when handling different topics

· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

· Build sustainable relationships and engage customers by taking the extra mile

· Keep records of all conversations in our call center database in a comprehensible way

· Meet personal/team qualitative and quantitative targets

2 Days off

Social & medical insurance

Located at Naser city

· Previous experience in a customer support role

· Track record of over-achieving quota

· Strong phone and verbal communication skills along with active listening

· Familiarity with CRM systems and practices

· Customer focus and adaptability to different personality types

· Ability to multi-task, set priorities and manage time effectively

· High school degree

Males Only

Nights shifts ( 1pm :9pm , 2pm : 10pm , 4pm :12 Am)

ملخص الوظيفة

Customer Service Representative - Inbound and Outbound Calls