Technical Support Engineer..

We are seeking a motivated and technically proficient individual to join our team as a Technical Support Engineer. This position is ideal for candidates with a strong coding background and a passion for solving software-related issues. As a Technical Support Engineer, you will be responsible for providing exceptional customer support through our ticketing system, addressing inquiries, resolving technical issues, and ensuring customer satisfaction. The position requires the ability to work night shifts.

Responsibilities:

Ticket Resolution:

Respond promptly and effectively to customer queries and issues submitted through the ticketing system.

Diagnose and troubleshoot software-related problems reported by customers.

Customer Communication:

Communicate technical solutions in a clear and understandable manner to customers.

Provide regular updates to customers on the status of their reported issues.

Training:

Conduct training sessions for customers to enhance their understanding of the software.

Create and maintain documentation to assist customers in troubleshooting common issues.

Collaboration:

Work closely with the development team to escalate and prioritize unresolved issues.

Provide feedback to the development team for improving the software based on customer experiences.

Customer Satisfaction:

Strive to exceed customer expectations and ensure their satisfaction with our software.

Gather customer feedback and contribute to the continuous improvement of our products.

Requirements:

Bachelor's degree in Computer Science, Software engineering, or a related field.

0-1 year of experience in this field.

Proficiency in coding (HTML, CSS, Javascript).

Excellent written and verbal communication skills.

Ability to convey technical information to non-technical users.

Strong problem-solving skills and the ability to think critically.

Detail-oriented with a focus on delivering accurate and effective solutions.

Genuine interest in helping customers and ensuring their satisfaction.

Patience and empathy in dealing with customer inquiries and issues.

Ability to work collaboratively with cross-functional teams.

Ability to work sometimes on the night shift.