Sales Supervisor (Offshore BPO)

enable

Job Details

Job Title

Sales Supervisor

Section

Sales

Functional Level

Supervisory

Department

Sales

Reporting Lines

• Reporting Lines:
  
  

Reports Directly To

Sales Senior Manager

No. Of Subordinates

1

Job Purpose

• Job Purpose:
• Develops and updates a wide ranging customer portfolio, and gathers the needed data and prepares prospective customer lists according to the set criteria.
  
  

Job Responsibilities

Specific objectives and deliverables will be agreed as part of your annual Performance and Development Review (PDR) process, the points below are a summary of your main duties and responsibilities.

• Follows up and directs the telemarketing efforts in order to generate new sales leads.
• Schedules and arranges business meetings with the prospective customers to present the company’s services.
• Conducts sales presentations and demos to recommend the available service features and benefits that are compatible with customers' needs and financial resources.
• Arranges scoping meetings with prospective clients to determine customers’ specific requirements.
• Prepares proposals regarding the scope of work, prerequisites, payment terms, and any other information needed for deal closing.
• Prepares weekly status report highlighting sales leads, closed deals, current and potential customers’ status, and provides the necessary feedback regarding the achievements vs. the set KPIs.
• Follows up with customers to obtain feedback, builds long term relationships with customers to enforce upselling and cross selling opportunities, and ensures achieving optimum customer satisfaction and retention.
• Represents the company in different events to ensure the company image is maintained and enhanced and as an aid to achieving sales targets.
• Stays abreast of the call centers market trends and competitions and provides the necessary feedback on varying customer needs in order to set expectations and direct the sales activities accordingly.
• Attends kick off meetings after and handover the new account to the project manager for launching and implementation.
• Review invoices and follows up the prompt collection of dues as per the set agreements.
  
  

Managerial Responsibilities

• Prepare daily, weekly, monthly reports analysis for all reconciliation and settlement activation.
• Participate in the development of departmental policies, process, and procedures.
• Prepare quarterly reports of all activities & revenues gains.
• Coach, support, and advise subordinates, furthermore, appraises their performance.
• Cascade departmental objectives and turn it into operational tasks.
  
  

KPIs (Key Performance Indicators)

• Cross-Selling Rate Vs. Up-Selling Rate
• New accounts generation
• Customer Lifetime Value
• Quality of the process
• Compliance to SLA
• Customer Retention Rate
• Customer loyalty
  
  

Competency Model

Core Competencies

Level

Working Strategically

Customer Orientation

Critical Thinking

Agility

Innovation

Leadership

4

5

4

3

3

5

Technical competency level

• Time & task management
• communication Skills
• presentation skills.
• relationship development and opportunity identification.
• Creative thinking
• Stress Management
  
  

A

A

A

A

A

A

Specifications: Qualifications, Experience, skills

• Bachelor’s degree in Commerce, Business Administration, or a relevant degree.
  
  

Conditions of Employment

• Days Off: 2 Days / Week [Friday / Saturday].
• PPEs / Health, Safety, and Environment requirements:5 Days/week [Sunday Till Thursday]
• Working Environment: 98% standard office work & 2% out of office.
• Working Hours: From 9:00 AM till 5 PM.