Senior Officer- Consumer Banking Service Desk

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

Job Description

JOB PURPOSE:

• Support all PBG business by providing operational services and support, allowing them to focus on business growth and building new relationships for the bank. Main channel for complaint. Provide necessary support to offshore team by coordinating with internal department and stakeholders.
• Back office support to all UAE branches and departments for Accounts openings & account Maintenance activities for Retail, ELITE & GPB (ISL & Conventional ) segment.
  
  

Key Accountabilities

• Policies, Systems, Processes & Procedures
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank.
• Educate business and offshore team on policies and SOPs as required.
• Continuous Improvement
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Reporting
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
• Recording of all assigned responsibilities such as inquiries, complaints and assigning to ensure accurate availability of MI for management on real time basis.
  
  

Qualifications

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree Preferable in Commerce, Banking, Finance or Economic.
• 3 years’ relevant experience in the Banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the Unit function.