Call Centre Agent

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.

We are looking for an experienced Call Centre Agent to join our dubizzle pro motors team in Dubai. You will handle high volumes of inbound calls and outbound calls whilst working closely with the field sales team..

In this role, you will:

• Handle high volumes of inbound calls and enquiries from numerous channels
• Meet our customer SLA’s to ensure customer satisfaction
• Deal with outbound calls to target potential customers and be required to meet conversion quotas and KPIs
• Handle calendar appointments for the field sales team
• Manage and handle customer complaints, escalating to the relevant stakeholders and ensuring accurate reporting
• Handle customer enquiries and emails