Courier Dispatcher

We are seeking a reliable and efficient Courier Dispatcher to oversee and manage the routing and delivery of packages to our clients. As a Courier Dispatcher, you will be responsible for coordinating and dispatching couriers to their assigned routes, tracking deliveries, and ensuring on-time and accurate delivery. This role is crucial in maintaining our excellent reputation for prompt and reliable service.

Responsibilities

• Utilize tracking systems to identify efficient routes and assign couriers to delivery locations
• Monitor the progress of assigned deliveries and communicate any delays or changes to relevant parties
• Respond promptly to inquiries and requests from clients and couriers to ensure excellent customer service
• Troubleshoot and resolve any issues that may arise during deliveries, such as traffic delays or incorrect addresses
• Continuously evaluate and optimize routes to ensure timely and cost-efficient delivery
• Maintain accurate records of all deliveries, including tracking information, delivery times, and any issues encountered
• Train and supervise new couriers to maintain a high standard of service
• Collaborate with other departments to ensure smooth operations and seamless delivery processes
  
  

Qualifications

• Prior experience in a dispatching or logistics role preferred
• Strong organizational, time-management, and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with routing and tracking software