Warranty Officer

We are currently seeking a dynamic and enthusiastic Warranty Officer to join our team. As a Warranty Officer, you will play a key role in ensuring that our clients receive top-notch warranty services and support.

Your responsibilities will revolve around managing warranty claims and providing customer support for warranty-related inquiries. This is an opportunity for you to use your exceptional communication and problem-solving skills to make a positive impact and contribute to our mission.

Responsibilities

• Coordinate with various departments, such as sales and technical support, to gather necessary information for warranty claims.
• Communicate with clients and provide updates on the status of their warranty claims.
• Assist with developing and updating warranty policies and procedures to ensure compliance with industry standards.
• Provide exceptional customer service and support to clients for all warranty-related inquiries.
• Collaborate with the quality assurance team to identify recurring warranty issues and implement solutions.
• Communicate warranty-related information and updates to internal stakeholders.
• Monitor and report on warranty claims and their impact on the company's financials.
  
  

Qualifications

• Knowledge of warranty regulations and standards.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office applications.
• Ability to work independently and as a part of a team.
• Attention to detail and ability to prioritize tasks.
• Customer-oriented mindset and ability to provide high-quality customer service.