Service Centre Staff

As a Service Centre Staff , you will be responsible for providing top-notch customer service to our clients. Your primary role will be to handle incoming calls and emails from customers, addressing their inquiries, concerns, and feedback with the utmost professionalism and efficiency. You will play a crucial role in ensuring that our clients' needs are met promptly and their satisfaction with our services is maintained at the highest level.

Key Responsibilities

• Handle incoming calls and emails from customers, addressing their inquiries, concerns, and feedback promptly and effectively.
• Provide personalized and high-quality service to every customer, ensuring their needs are met and their satisfaction is guaranteed.
• Keep a record of all customer interactions, including feedback and complaints, and provide regular reports to the management team.
• Proactively identify and resolve any issues or potential problems that may arise, ensuring that customers are always satisfied with our services.
  
  

Qualifications

• Proven experience in customer service or a similar role, ideally in a fast-paced and dynamic environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Strong problem-solving and decision-making abilities, with a customer-focused mindset.
• Proficiency in Microsoft Office and customer service software.
• Ability to work in a team, collaborate with others, and take initiative when necessary.
• Positive attitude, resilience, and the ability to thrive in a fast-paced and challenging environment.