Responsible for all hub daily operations of receiving, storing, and delivering orders
Responsible for performance monitoring of couriers and hub team
Supervising Operations staff, developing their skills, assessing their monthly KPIs
Supervising Hub objectives by assigning, scheduling, coaching, and developing employees
Supervising the ground courier’s routes
Meeting Hub operational standards, implements team productivity and resolves problems
Managing courier schedule on a daily basis
Maintaining sorting area by organizing floor space
Following the daily checklist to ensure all his daily tasks are done
Following up on Driver’s App updates accuracy
Responsible for all “out for delivery” orders till being reconciled at the hub according to the agreed time
Ensuring proper handling of cash according to the procedure
Handling all COD issues
Sending daily, weekly and monthly reports

Requirements

From 2 to 3 years experience in hub and warehousing operations, preferably in the shipping field
Very good English level
Must have experience in leading and supervising teams
High School Diploma; Bachelors degree
Decision-Making and problem solving skills
Analytical and reporting skills
Ability to meet deadlines and work under pressure
Time Management and multi-tasking
Good interpersonal skills and leadership skills
Proactive, with can do attitude and good judgment
Focused and professional attitude

Gharbia Operations Hub Manager