Customer Service Consultant

Company Description

Tanis is a Middle Eastern outsourcing and offshoring strategic partner that focuses on excellent customer service. We offer exceptional talent, cost-effective solutions, 24/7 availability, cutting-edge technology, cultural understanding, and data-driven insights to deliver efficient and innovative solutions. Our goal is to ensure the success and growth of our clients.

Role Description

This is a full-time hybrid role for a Customer Service Consultant. The Customer Service Consultant will be responsible for providing excellent customer support through various channels such as phone, email, and chat. The position is located in Cairo, Egypt with flexibility for some work from home. The role requires excellent communication skills and the ability to multitask while working in a fast-paced environment.

Qualifications

• Interpersonal Skills: Ability to build and maintain professional relationships with clients and colleagues
• Customer Satisfaction and Customer Support: Ability to solve customer problems and provide excellent customer service
• Customer Experience and Customer Service: Ability to create a positive customer experience that aligns with the client's brand values
• Excellent communication and problem-solving skills
• Ability to work independently and in a team environment
• Experience in customer service is preferred but not required
• morning shifts are available