Program Manager

The Program Manager will be accountable for the successful completion of InterSystems Corporation customer implementation projects for all products within their allocated territory or countries, holding immediate responsibility for overseeing the projects within their region through a network of local Project Managers.

The Program Manager or will be responsible for ensuring projects are running in scope, on time and to budget and where possible will work with the customer to consider other solutions we are able to provide to them

The Program Manager will work with the Project Manager to initiate and maintaining the relationship between InterSystems, the Customer Project Manager and the C-Level representatives throughout the Project implementation cycle.

As well, is responsible for the business unit in the financial – operational matters of one program

• Be the ambassador to the customers in which we are implementing solutions as well as being the escalation point between the customer and InterSystems Corporation.
• Oversee and manage multiple projects at the same time, provide leadership and guidance to the project team, use influential and persuasive skills to mobilize internal and external resource to achieve the necessary results.
• Monitoring of the project implementation timescales and resources with the local Project Manager, to ensure the project is achieving milestones and remains within budget.
• Undertake Implementation / Project tasks if needed
• Develop the Project Plans and LOEs in conjunction with the PMO team
• Support the Sales Team on pre-sales activities in terms of customer solution, timeline, budget, cost, etc.
• It is also imperative that the Program Manager works actively to continually maintain and develop relationships that are realized in revenue streams.
  
  

Qualifications:

Essential

• An extensive a track record of managing and implementing large ERP/HIS projects.
• A strong background and understanding of health care activities; the ability to understand the needs of a successful health care/ hospital operation.
• A proven ability in grasping the specifics of complex operations under pressure.
• The ability to manage multiple projects simultaneously, using effective project management tools.
• An understanding of the technology involved in the delivered solutions, including but not limited to database and enterprise application integration software.
• Persuasive and effective communication skills.
• A thorough understanding of leadership & management behavioural competencies
• Knowledge of Customer Relationship Management tools and principles.
• Experience developing the relationship and operation coordinating third-party systems implementation providers, partner representatives and subcontractors.
• A track record of consistently delivering high quality services within target budget.
• Strong presence that is charismatic and personable; a knowledgeable and capable resource for implementation staff, clients and partners at all times.
• A self-starter and a results-oriented individual.
• Hard working, with demonstrated initiative and a "hands on" style. He/She will be heavily involved in mentoring and developing his/her team.
• Strong client service mentality: The client should always be viewed as number one.
• A high business ethic and a passion for improving the overall quality of healthcare.
  
  

Desirable

• An understanding of hospital/business procedures, standard working practices, structure and politics
• Previous experience as an end user of an integrated health/business system
• Business experience or background
• Experience with integrated implementations
• Broad understanding of IT technical implementation-delivery
  
  

Essential

Leadership

Happy to accept responsibility, hold themselves accountable for failure as well as success, bring the best out in others, be respected by their peer group and demonstrate a tendency to take charge in group situations.

Drive

The desire to succeed, willingness to go the extra mile, passion for results, healthy sense of competition.

Decision-Making/Judgment

Makes considered decisions on less-than-perfect information; identifies critical factors to consider when makings decisions; prioritizes tasks and goals appropriately; assesses risks and returns effectively

Teamwork

Ability to collaborate effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and within all roles with respect

Efficiency and Attention to Detail

Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy

Composure Under Pressure

Ability to handle changes in direction and work priorities with ease; is positive and level-headed under pressure; adaptable

Communication and Influence

Is articulate and gives clear, concise, and focused answers to questions; explains opinions and positions; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate

Education & Training

Essential

• University degree
• Technical knowledge in software and implementation processes
• Degree in the sciences, medical, hospital or business management.
• Project Management qualification such as Prince2 , PMP or PMI
• Senior level management training
  
  

About InterSystems

Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.