English Customer Service - Banking Sector

Are you a customer service rockstar with a passion for the financial industry?,

Do you thrive in fast-paced environments and take pride in exceeding expectations? If so, then we want you on our team!

Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.

Candidate Profile:

• Minimum of high school diploma with 6 months of experience in a customer service role, preferably in the banking industry.
• Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
• Ability to fluently communicate in the required language of support, both written and verbally.
• Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
• Basic computer navigation skills and PC Knowledge
• Ability to work as a team member, as well as independently.
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.
• Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
• Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
• A strong understanding of financial concepts and principles (a plus).