Reservation Manager

Ensures smooth and efficient operations in the department through prompt, effective, and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.

We provide Full Board Accommodation in the Hotel for Non-Residents in Alexandria

We Provide Medical Insurance

Duties & Responsibilities

• Having knowledge of the entire Reservation Procedure according to the International Hotel manual system.
• Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.
• Handling of correspondences, sorted-out letters, telexes, faxes, and cables which are checked already by the Front Office Manager.
• Allocate daily tasks to Reservations staff.
• Review reservations booked daily.
• Review arrival report daily.
• Responsible for the preparation of occupancy forecast.
• Responsible for training staff.
• Responsible for the implementation of policies and procedures.
• Responsible for recording Company/Travel Agent Rates both in the system and correspondence file.
• Liaise with the Sales Department in regards to occupancy, Rates Reservation Analysis.
• Identify top-producing accounts to ensure proper recognition by Reservation staff.
• Knowledgeable in the hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
• Responsible for various Production reports and supplies to each department concerned.
• Monitoring Telephone manners and general performance of reservations staff daily.
• Ensure special handling of repeat guests and very VIP guests.
• Observe and ensure that proper telephone manners are maintained at all times
• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
• Follows up on tentative bookings and updates reservation status
• Reviews no-show and canceled reservations and processes charges according to the hotel’s policy
• Review room blocking for Long Stay. Suites and special group requests.
• Supervising Group Reservations.
• Maintain cordial relations with commercial clients.
• Bring to the attention Front Office Manager when the hotel availability status is changed and prepare for necessary action.
• Responsible for work schedule
• Responsible for maintaining a Neat and Orderly position at all times.
• In general, performing any other duties that might be requested by Front Office Manager or Room Division Manager.
  
  

Job Requirements

• A bachelor's degree or equivalent.
• At least 10+ years of experience in hotels
  
  

About Paradise Inn Group for Hotels and Resorts: Chain of 3 hotels in Alexandria, Egypt

Le Metropole Hotel. Windsor palace hotel and Paradise inn beach resort maamoura

1 - Le Metropole Hotel

Built in 1902 as a heritage hotel in French style all rooms are newly renovated facing the Mediterranean coast including a view fine dining restaurant serving the finest cuisines and wine with live music and luxurious halls: les Versailles, salon soulous.

Locations: 52 Saad Zaghloul St, Raml Station

The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait Citadel Near The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to the City Centre of Alexandria.

2- Windsor Palace Hotel

Built in 1906 as a heritage hotel English style all rooms are newly renovated facing the Mediterranean coast include two restaurants: Blue Harbor Sea View (casual dining) Skyroof rooftop lounge sea view (lounge and night club) and luxurious halls such as Queen Elizabeth, Prince of Wales, King Edward

Locations: 17 El Shuhada St, Alexandria

The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait Citadel Near The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to the City Centre of Alexandria.

3 - Paradise Inn Beach Resort Maamoura

Built in 1999 next to Al Montazah Gardens, in El Maamoura, The resort offers the ultimate modern style, coupled with unparalleled services. The hotel is rich with its own private sandy beach, an outdoor pool, and a kids pool which is all surrounded by a spacious garden, filled with colorful flowers and trees, includes 3 wedding venues (Blue Star Indoor Hall - Flamingo Beach - Florance garden)

Location: El-Shaheed youssef El-Sebaey Maamoura Beach, Maamoura, Alexandria.Egypt

About Paradise Inn Group

Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria’s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe & Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.