Administrator (Helpdesk)

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Raya Electric; one of Raya's subsidiaries is hiring an Administrator (Helpdesk)

What will you do?

• Respond to requests for technical assistance in person, via phone, electronically to diagnose and resolve technical & hardware issues.
• Administer users’ machines remotely using SCCM.
• Deploy users’ OS using MDT and WDS, run daily reports to set the action plan needed to fix any alerts or problems on users' machines.
• Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machines and push updates if needed.
• Administer help desk software “Manage Engine, SCCM, MDT, WSUS, WDS, etc.”
• Recommend active directory group policies needed to control user’s behavior to enhance the overall machine's performance.
• Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations.
• Log all help desk interactions and prepare activity reports for resolved and closed tickets.
• Track and route problems, requests and document resolutions.
• Follow the ISMS policies, procedures, and ISO 27001 - 20000 procedures.

What will you need?

Functional Level:

• Very good knowledge of automated and centralized deployment servers as SCCM, MDT, WSUS, WDS, etc.
• Very good knowledge of MS systems administration
• Strong knowledge in Antivirus software like Antivirus and its Admin Kit

Educational Background:

• Bachelor's degree in communications/Electronics engineering or relevant discipline

Language Skills

• English (Advanced)

What is unique about Raya?

• Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
• Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
• Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
• Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
• Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).