Guest Experience Manager - Front Office - Jumeirah Dar Al Masyaf

About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

An opportunity has arisen for a Guest Experience Manager to join the team of Jumeirah Dar Al Masyaf. The main duties and responsibilities of this role are:

• Assess guest satisfaction levels and track patterns to identify areas for improvement in operations.
• Implement strategies for continuous enhancement of guest experience.
• Ensure consistent acknowledgment of regular and VIP Guests and reinforce Jumeirah One brand's loyalty scheme to enhance guest engagement.
• Establish departmental objectives aligned with the overall hotel goals and develop work schedules, budgets, policies, and procedures for efficient operations.
• Monitor the grooming, standards, and performance of team members.
• Prioritize training and collaboration to enhance team capabilities and ensure team members possess updated knowledge of hotel offerings, pricing, policies, and local area familiarity.
• Cultivate positive communication and collaborative relationships with all hotel departments.
• Conduct monthly communication meetings within the team and compile meeting minutes.
• Provide leadership to inspire a high level of service excellence among team members.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
• A minimum of 1 year of experience in a similar role in a luxury 5-star hotel is required.
• Strong comprehension of front office operations and luxury standards (LQA, Forbes).
• Familiarity and working proficiency with property management systems and Microsoft Word applications, especially with Opera.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.