Planning Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose

The purpose of this role is to support exams capacity requirements against demand from 18 months out on a 12 month rolling basis. The role will translate demand into capacity/resource requirements for venues, people and test materials to fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency. It will also contribute to plan reporting on requirements to fill capacity, effectiveness of Planning and cost to serve.

Main Accountabilities

• Service delivery
• Capacity Management – works with Commercial for Demand and capacity fill
• Supports rolling 18 month single plan for all products down to Test Day
• Translates demand into capacity plan for venues, papers, link to OSM (Onscreen Marking Hub) and other GNOME systems
• Works on all the systems required to ensure the timely and accurate delivery of exams and events
• Registration opening and closing for all products
• Dealing with candidates post registration processes like admissions covering
  
  

Statement of Entry (SOE) and import/export between online registration systems

(ORS) and IELTS We Administration System (IWAS), and other board specific

processes

• Scheduling of IELTS candidates for Speaking Exams
• Support for planning CB exams
• Manages and is accountable for all pre test day operations including registrations for all products and all matters relating to pre test cancellations and refunds
• Customers/ Relationship and stakeholders
• Works very closely with Distribution and CMR, Test Day and Venue Managers to ensure all capacity planning is effective
• As required, supports Operations Planning Manager in hosting/attending external events or meetings, ensuring these run efficiently and effectively and that a positive, professional image is projected.
• Risk and compliance
• Assisting in the Contingency planning and risk management of supply.
• Delivers on standards and performance to manage Exam security and compliance
• Uses standardised processes to assist team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at each step of planning
• Commercial and resource management
• Operates and runs regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s) – e.g. purchase order system, FABS, SAP, procurement processes.
• Actively seeks to maximise value for money when acquiring resources, goods or
  
  

services for the team, unit or project.

• Analysis & reporting
• Is involved in daily/weekly planning/capacity meetings
• Analyses performance and recommends improvements to Test Day planning activities
• Leadership & management
• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
• Likely to manage the day to day performance of a more junior team, dealing with sickness, discipline, motivation etc, to ensure high quality service delivery is
  
  

maintained at all times.

• Tasks and coordinates others (e.g. third party suppliers, external partners and internal colleagues) to complete activities in accordance with agreed service delivery/ contractual/ project milestones or requirements (e.g. cost schedules, time deadlines etc).
  
  

Minimum/essential Requirements-

Relevant working experience for 2 year in a similar environment.

Excellent communications and stakeholder relationships skills

Experience in identifying and minimizing risk

Experience of exams operations within a large business

Experience in compliance environment

Desirable Requirements-

University Degree

Further Information

• Number of positions: 1
• Employment Type: FTC
• Location: Egypt
• Grade: 4 / H
• Deadline to receive applications: 22 March 2024 (23:59 Gulf Standard Time)
• Other: This role is open to candidates who have the right to work and, are in Egypt.
  
  

Please note that all applications should be submitted in English only.

It is advisable to apply in advance to avoid any technical issues at the last moment.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.