Senior Relationship Manager - Assets

Job Description

COMPANY INTRODUCTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family.

Job Purpose

The incumbent will be responsible for acquisition of new client relationships from Relationship Officers; upgrades from mass segment, maintenance and growth of existing client relationships, meeting revenue targets for Assets, Liabilities and cross-sell. Achieve high levels of service standards and maximize client satisfaction and ensure compliance with UAE Central Bank and anti-money laundering regulations.

Responsibilities

On a day to day basis, you will:

• Deliver all the budgeted targets for revenue, profit, asset & deposit growth, customer acquisition and cross sell.
• Achieve Business Banking business goals as specified in the annual objectives.
• Identify opportunities for sales and provide strategic direction to Relationship Officers.
• Farm and grow the accounts which have been opened by Relationship Officers and convert them into a profitable proposition for the bank.
• Ensure maximum penetration of the local market including NTB customers.
• Focus on present customer base to enhance the asset and revenue books of the segment.
• Providing timely advisory services to customers on various Trade and Treasury products and linking two.
• Ensure minimum TAT’s and ensure service excellence.
• To be conversant with the full range of SME banking
• Assisting the clients in resolving their issues with regard to trade, assets, insurance and investments.
• Accountable for regular monitoring of client satisfaction and service quality levels
• To be fully aware of all policies relating to operational risk, sales processes, credit policy, anti-misselling, etc and comply with the same
• To be responsible for ensuring up-to-date compliance, KYC and client profile for each client as well as maintaining a high level of confidentiality at all times
• To be responsible for assessing customer risk, suitability of products and explaining appropriate products and services to meet client requirements
• To safeguard the reputation of Emirates NBD by employing best practices and acting in a professional manner at all times
• To document all meetings and contribute to the reporting processes established in the team
• To have full awareness of all policies and procedures issued in relation to credit lending, money laundering prevention and KYC
• To comply with the above policies on an ongoing basis and report any suspicious transaction immediately to the supervising manager(s).
  
  

Requirements

To be successful in this role, you will need the following skills and experience:

• Education
• Graduate – preferably in Business / Finance / Accounting

• Experiences
• 5+ years of banking experience preferably in an RM role.

• Knowledge & Skills
• Knowledge on basic banking operations.
• Adherence to policies and procedures.
• Knowledge on basic banking operations.
• Knowledge on compliance regulations.
  
  

What We Offer You…

• Competitive Salary Package
• Market-leading Incentives
• Generous Annual Leave Entitlement & Private Healthcare
• Strong emphasis on work-life balance and well-being across the bank
• Preferential banking facilities for employees
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development Platform and Career Development