Customer Service Supervisor
- The German University in Cairo
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
Responsibilities
- Supervising the Customer Service staff on their daily responsibilities.
- Following up on received complaints & corresponding to sender.
- Ensures adherence to GUC policies & values through monitoring and coaching staff.
- Communicating with other departments to facilitate problem solving.
- Providing staff with updated received information & answer their inquiries.
- Monitoring calls queue and take calls in times of high call volume
- Assisting and replacing Customer Service Manager during absence.
- Preparing reports when needed.
- Excellent interpersonal & communication skills with the ability to communicate clearly and effectively.
- Respectable, professional, courteous, helpful, patient and good listener.
- Ability to multi-task under pressure & meet deadlines in timely manner.
- Knowledgeable, reliable & demonstrates a high level of integrity
- Details oriented with excellent organizational skills and accuracy.
- Education: University graduate.
- Eight + years customer service experience with at least two years in a supervisory position (Previous experience in customer service is a must).
- Excellent Arabic and English language skills.
- Excellent computer skills.
