German/English - Senior Sales Representative

Job Title: German/English - Senior Sales Representative Job Description Senior Sales Representative is responsible for demonstrating the value and benefits of our moderate to highly complex client’s products or services through extensive customer engagement, with a primary focus on selling and/or renewing contracts. Depending on client engagement, could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate to complex variables in geography and/or customer complexity. Responsible for developing an advanced level of product or service knowledge to support moderate to highly complex customer questions and promote offerings. This role is responsible for effectively articulating the value of products or services to customers. Makes and receives calls with the intent of selling products/services or renewing existing contracts. May respond to moderate to highly complex customer inquiries by following standard scripts and procedures, while using independent judgement when deviation from standard as needed. Confirms competitiveness of client's maintenance contracts and works towards assigned high contract revenue goals. Understands and captures the voice of the customer for assigned client. Provides guidance to more junior staff, as needed. Duties and responsibilities: Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicableWork within dedicated territory for established clientProvide accurate weekly/ monthly/ quarterly sales forecastMastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements Successfully promote products or services for established client Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviours and accelerating the customer's time to value Utilize data to identify ‘at risk’ and adoption opportunitiesInitiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usageManage external competitive pressures and effectively handle objections to retain customers or win new customersManage high volume of customer contacts through phone and email each day – majority of communication is outboundEnsure high level of professionalism during all interactions with customers and prospects Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experienceMaintain the customer management system (CRM) to ensure all relevant data is captured in a timely mannerAbility to provide consultative supportMay potentially attend vendor and/or external events, as neededMay provide mentoring and guidance to more junior staff Qualifications: 4 – 5 years of prior experience working in a customer service or sales capacity preferredPrior success in achievement in individual and/or team sales quota/goalsDemonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships Prior experience in high volume calling requiredDemonstrated aptitude to learn and optimize new technology and data Advanced problem-solving skillsExcellent knowledge of MS Office programs Excellent communication skills in German and English (verbal, written)Prior experience working with Salesforce.com or similar CRM requiredProven success in the management of multiple priorities effectively Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: EGY Cairo Egypt-Smart Village Building B2110 Language Requirements: Time Type: Full time R1368584