Order Management Officer - Life Safety

  • Eaton
  • New Heliopolis City, Cairo Governorate, Egypt

وصف الوظيفة

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E

What You Will Do

As a Project and Order manager you are responsible for proactively managing and coordinating the commercial and delivery aspects of projects and distribution orders containing standard products delivery, assembled-to-order, and engineered-to-order equipment for Eaton’s customers in the ME region. The incumbent will serve as a customer advocate and demonstrate a leadership role in managing complex issues related to the projects and distributions orders, while communicating with plants, Distribution Centers, Logistics, various internal departments, field sales, and assigned customers base regarding the status of orders including production schedules and logistical concerns to ensure on-time and accurate delivery of project commitments, and coordinate after sales support.

Your Main Duties

  • Ensure that projects on hand are delivered within tolerance:
  • Time (to project contractual completion date)
  • Cost (man hours, materials and other direct costs)
  • Quality (first time right)
  • Customer satisfaction (Satisfied repeated customer)
  • Maintain the commercial integrity of projects and distribution orders
  • Reviewing and understanding customer purchase order requirements, daily/weekly projects reviews, risk mitigation measures, ensuring system data integrity
  • Maintaining financial control measures, claim resolution and bonds/letter of credits
  • Maintain company objectives throughout the order cycle while managing progress billing, accurate invoicing, on-time shipments, logistical planning and coordination
  • Project communication: Communicate effectively with plants, credit, field sales, and other internal departments on projects and orders issues and follow through to closure.
  • Communicate directly with the assigned customer base regarding the status of orders, shipment schedule, and invoicing.
  • Manage multiple project orders and prioritize time and tasks effectively to serve Eaton’s customers

You will manage assigned distributor branches and manage active projects orders, of varying complexity, scope and timeline

  • Perform all job functions with adherence to Eaton’s Philosophy and Values as well as the Safety and Environmental standards
  • Work within the mind frame of continuous improvement philosophy and working with different function such as Finance, Customer Service, Supply Chain to ensure smooth execution, deliver on time and customer satisfaction
  • Issuing shipping documentation such as PL, PI, Invoice, CN using SAP
  • Manage active project orders, of varying complexity, scope and timeline


  • Bachelor Degree or Diploma required with relevance to the job description
  • 2 to 3 years of relevant experience in order management


  • Order Management experience is a must
  • Excellent understanding / demonstrated experience in the Order to Cash Cycle
  • Familiar with country specific certification requirements such as KFF/ SASO / SABER and relevant certification bodies TUV KSA/ NCB’s etc
  • Familiar with International trade regulations and compliance requirements
  • Process oriented with continuous improvement mindset
  • Excellent Organizational, Communication, Negotiation, Follow-up, and Presentation skills
  • Customer Centric and high sense of urgency, proactive approach and risk assessment
  • Capability of understanding of Eaton Business System, processes, laws, rules, and regulations, and QESH standards to the extent applicable
  • Proficient in SAP, Microsoft office and collaboration applications and in English language
  • PMP certificate is an asset
  • Logistics, Clearance / Documentation experience is an asset and familiar with ME countries borders laws

What We Offer

  • Competitive compensation and benefits package
  • Challenging projects in dynamic collaborative team
  • We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
  • We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.