Business Systems Support Analyst - MENA

  • Dibba Al-Fujairah - Fujairah - United Arab Emirates

وصف الوظيفة

Job Details

Job Location

Perma-Pipe UAE - Fujairah 4988, Al Fujayrah

Position Type

Full Time

Education Level

4 Year Degree

Travel Percentage

Up to 25%

Job Shift


Job Category

Information Technology


POSITION SUMMARY: The Business Systems Support Analyst, has a strong background in supporting and implementing IT systems related to Accounting, Manufacturing, and Supply Chain Management. This position would be responsible for leading the business applications of Perma-Pipe’s MENA region and be responsible for support and ongoing development of the Enterprise Resource Planning system and other Business Systems.


  • Responsible for resolving issues and implementing process or system enhancements as required for the legacy business systems and new ERP system (Infor Syteline)
  • Manage and obtain approvals for all change requests, particularly regarding scope and timelines
  • Prioritizes issues and determines impact of application issue on business environment
  • Lead projects within a set of deadlines using established Project Management Methodology & Governance to meet or exceed customer project requirements.
  • Support end users in day-to-day activities
  • Review all deliverables throughout the project lifecycle to ensure completeness, consistency, quality, and requirement traceability in compliance with current application development and enterprise architecture standards.
  • Ensure integration between business process requirements, current application environment and vendor software.
  • Proactively identify, analyze, and mitigate project and system operational and financial risks.
  • Develop a strong working knowledge of the various departmental processes.
  • Analyze current business processes, recommending and implementing agreed process automation and improvements
  • Maintain application landscape documentation, policies, and procedures in conjunction with the global Business Systems Manager

WORKING RELATIONSHIPS/REPORTING: Reporting directly to the IT Manager-MENA, with functional reporting to the Business Systems Manager, this position interacts with all levels of the organization.


EDUCATION: Bachelor’s degree in computer science or similar.


  • 5+ years of experience in Finance, Manufacturing and Supply chain processes and/or related systems.
  • 5+ years of experience in managing and supporting ERP systems, ideally Infor Syteline or other Infor ERP systems.
  • Experience in reporting applications like Birst, Tableau, PowerBI, and Crystal report would be desirable.



  • Knowledge of and experience in supporting Infor’s Syteline ERP environment strongly desired
  • Experience in Microsoft’s 365 Environment utilizing all features and applications desired.
  • Database knowledge of MYSQL and MongoDB
  • Knowledge of digital form design is desirable.
  • Knowledge of development tools such as Visual studio, SSMS, Report Builder is desirable.
  • Knowledge of Reporting and Analytic tools
  • Knowledge of development technology such as. net, SQL, VB Script, PHP, Bootstrap is desirable.
  • Good understanding of PMP and Agile processes
  • Demonstrates effective leadership ability to contribute to a matrix team environment resulting in significant overall team performance.
  • Good understanding and experience on modern software development methodologies and tools.
  • Ability to understand business needs and apply the appropriate designs and technologies to meet the needs of the functional internal customers.
  • Ability to work with ambiguous and incomplete information. Resourceful and a Problem Solver.
  • Skills in managing time and organizing own work.
  • Work well under pressure and adhere to strict timelines; Ability to manage conflicting priorities.
  • Good verbal and written communication skills
  • Ability to connect and communicate effectively in a team environment
  • Ability to work under instruction and take guidance
  • Ability to influence and apply change

SUPERVISORY RESPONSIBILITES: Will have indirect functional management

TRAVEL: Candidate must be willing to travel within the UAE and internationally up to 25% of the time

EQUIPMENT TO BE USED: Must be able to operate computer and other IT equipment as the job requires.

PHYSICAL DEMANDS: Position is mostly performed at a desk and may require walking to users’ computers or IT systems to troubleshoot issues. May require lifting to 10 pounds. Requires manual agility sufficient to operate standard office machines such as computers and other IT equipment as the job requires. Requires normal range of hearing and vision.

MENTAL DEMANDS: Must handle diverse work problems on a daily basis. Must be able to resolve problems, handle conflict and make effective decisions under pressure. Must relate and interact with people at all levels in the Company.

WORKING CONDITIONS: Works in a typical office setting. This position will require working outside of normal office hours on an as needed basis.


PERMA-PIPE provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy, gender identity, equal pay, and sexual orientation), national origin, age (40 or older), mental or physical disability, veteran status or genetic information.