Enterprise & Banking Applications Support Senior Officer

وصف الوظيفة

  • Provide technical support for enterprise and banking applications, ensuring their smooth operation and availability.
  • Monitor application performance and address any issues or incidents promptly.
  • Troubleshoot and resolve application-related problems and errors.
  • Coordinate with internal teams, vendors, and external partners to resolve complex issues and ensure effective resolution of incidents.
  • Participate in system upgrades, migrations, and testing activities.
  • Maintain and update application documentation, including configuration details, troubleshooting guides, and knowledge base articles.
  • Collaborate with cross-functional teams to analyze and understand user requirements for application enhancement and customization.
  • Contribute to continuous improvement initiatives and recommend process enhancements to optimize support operations.

متطلبات الوظيفة

Essential Qualifications:

  • Bachelor’s degree in engineering, Computer Science or its equivalent.
  • 3+ years of relevant experience in Banking applications   in Banking Sectors or telecom.
  • Operating system fundamentals (Linux, AIX, Windows)
  • DBs Basics (Oracle,Ms SQL,DB2)
  • Java development
  • Knowledge in application servers (Websphere, weblogic, IIS)

Preferred Qualifications:

  • Problem management and incident management skills
  • Knowledge in Oracle applications CRM, ESB etc