Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Responsibilities

• Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service
• Responding efficiently and accurately to customers, providing possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and pacifying angry clients, as needed.
• Take ownership of customers’ issues and follow problems through to resolution.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Document all call information according to standard operating procedures.

Qualifications

• University Degree in Business, Communications or Marketing discipline preferred.
• Experience in the Mobility/Transportation industry is highly desirable
• Fluent in Reading writing and speaking in Arabic and English is MUST