Customer Service Representative

Job Description

The Customer Care Executive is the point of contact with the customer and takes responsibility for ensuring all customer calls are handled in a timely, accurate manner and reflect the superlative levels of customer service that define the customer experience as per 6th Street standards

• Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
• Review orders on a daily basis for possible issues for fulfilment, address issues.
• Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
• Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
• Maintain awareness of our process and KPI’s and an understanding of performance evaluation relating to calls and KPI calculations
• Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers’ feedback and concerns
• Work with Operations to address and resolve store issues.
• Arabic is mandatory.