Responsibilities

Co-ordinate with Concierge and Guest Relations to prepare a daily guest arrival list by flight details
Co-ordinate with the Chief Concierge for the number of cars needed for expected arrivals
Greet guests with arrival and departure details at the airport’s arrival hall
Arrange transportation or room reservation for any walk out guest
Ensure that the hotel cars meet cleanliness standards
Ensure that bottles of water and cold towels (LQE) are offered to guests by the driver
Handle guest baggage for arrival and departure at the airport
Bid farewell to guests at airport and assist with airline check-in procedures
Advise Concierge and Guest Relations on group and VIP movements
Advise flight information to Concierge and Guest Relations
Handle guest baggage lost in transit
Handle flight reconfirmation upon request
Perform any other reasonable duties are required by the department head from time to time
Handle any complaints and report to Chief Concierge of any concerns for further service recovery actions

Education & Certificates

Experience

Skills

Excellent interpersonal skills
Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
Perform job with attention to details and the ability to organize and handle multiple tasks effectively
Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.

Position Related Requirements

Airport Representative