Call Center Agents - serving Middle East & GCC Countries

وصف الوظيفة

Successful Applicants Must Have

  • Fluent English Speaker
  • 1+ Years experience in a reputable call center
  • ERP system experience, SAP is a plus
  • Bachelor's degree
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Attention to detail.
  • Proficiency with necessary technology, including computers, software applications, phone systems, etc

Job Description

  • Answer incoming calls and respond to customer's emails Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Complete call logs and reports Other duties as assigned