Customer Service Advisor- New Cairo

وصف الوظيفة

Due to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands.

We’re looking for people who thrive in delivering exceptional customer service. Whether you have a background in retail, and hospitality or maybe you’ve worked as part of a team in a customer-facing role, we can help you harness those skills as a customer service advisor.

If you have fluent English language skills, you could be the perfect person to join our friendly and supportive team in Cairo. In this role, you will be responsible for:

  • handling incoming inquiries from English customers via phone, email, and online
  • providing support for customers to effectively resolve their queries regarding their internet, phone, or TV services
  • using and developing your knowledge of your client's products and/ or services
  • updating our systems with complete and accurate details regarding your customer interactions
  • delivering exceptional customer service for our clients and their customers

Your Benefits:

  • Competitive salary
  • A bright, modern, and exciting place to work, with excellent staff facilities
  • Performance related pay
  • Voluntary Medical plan
  • Transportation allowance
  • Life insurance
  • Annual reward and recognition events
  • Holiday pay
  • Access to training and development opportunities

Your Skills

We know that customer service isn’t for everyone. To be considered for this role, we’ll need you to have the following:

  • Excellent English communication and interpersonal skills (written & verbal)
  • High school diploma
  • 3 -6 six months of relevant Customer Service experience (preferred)
  • Highly motivated and strong work ethic
  • Strong problem-solving and analytical abilities
  • Courteous, friendly, and professional manner; be empathetic and able to troubleshoot with clear instructions and a friendly smile
  • Ability to build strong relationships with customers and ensure customer satisfaction
  • Strong computer skills and attention to detail
  • Ability to work to deadlines and targets, multi-task, and prioritize effectively
  • Flexibility in your approach to work to meet the changing needs of the business
  • Ability to work as a team member, as well as independently

This is a great opportunity for someone looking to join a growing, global business where you will have the opportunity to take advantage of excellent learning, development, and career opportunities and become part of a highly professional and fantastic team.

Do not miss this great job opportunity! Apply now

Hours: 40 hours/week on a rotational shift pattern, 8 am and 8 pm, Mon – Fri


EGY Cairo - Plot no. 53, North Teseen St building 202