Customer Service Representative

We're looking for a friendly, empathetic, and customer-focused individual to join us as a Customer Service Representative in banking industry. In this role, you'll be the first point of contact for our customers, helping them with inquiries and ensuring they have a positive experience. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for assisting others.

Responsibilities:

Here are the main things you will do:

1. Handle customer inquiries via phone, email, chat, or in-person with courtesy and professionalism.
2. Provide accurate and timely information about our products, services, pricing, and policies.
3. Assist customers with resolving any billing issues, processing returns, and placing orders.
4. Resolve customer complaints and escalate complex issues when needed.
5. Maintain a good understanding of our products to address customer concerns effectively.
6. Process requests for refunds, exchanges, or replacements following company policies.
7. Follow up with customers to make sure the satisfaction and address any additional needs.
8. Work with other departments to resolve issues and enhance customer satisfaction.
9. Keep thorough records of customer interactions using our CRM system.
10. Identify opportunities for process improvements and share feedback with management department.

Requirements:

Here are the qualifications and skills required:

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and remain calm and professional.
• Proficiency in computer skills and familiarity with the CRM software.
• Ability to work independently and as team member in a fast-paced environment.
• Flexibility to work in evenings, weekends, and holidays as needed.