Receptionist - Arabic Speaker

وصف الوظيفة

Job Summary

Main duties/responsibilities:

  • Give a warm and engaging welcome to guests on arrival and perform guest check-in
  • Take payment from guests on departure and close their bills correctly
  • Be efficient in assisting guests throughout their stay with any requirements
  • Sell rooms to walk-in guests at the maximum rate possible
  • Ensure that the Guest Services desk is manned, operationally prepared and stocked at all times
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided
  • Ensure all the guests has been assisted in timely manner with their special requests and reservations
  • Scan the passport of every guest on arrival and save the data correctly
  • Logs and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
  • Attend the daily handover briefing at the beginning of each shift
  • Carry out cashiering duties like foreign currency exchange, paid-outs etc.
  • Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times
  • Perform any related duties and special projects as requested by the Front Office Manager/Team Leader


  • Secondary Education/Degree in hotel management
  • 2 years front desk experience in a 5 star Hotel
  • Knowledge of basic Microsoft Office applications
  • Knowledge of Opera (Front Office Applications)
  • Fluency in written and spoken Arabic & English