Learning & Development Supervisor

Purpose of the job

Deliver & administer functional & non-functional training courses.

Work with our new hires, providing them with Corporate, business, technical information & training and support needed within their first days, weeks of hiring, On-boarding specialists play a significant role in helping our new hires to get oriented and integrated

Duties And Responsibilities

• Conduct training sessions as part of the Induction Program for all new hires on Orange products, services, systems and related skills.
• Deliver the field experience as part of the induction program.
• Plan, schedule for the onboarding cycle and meet deadlines.
• Qualify new hires requirements in a courteous and effective manner.
• Assume ownership of employees problems and seek to identify, respond, and resolve any issues before they interrupt business, ensuring a satisfactory solution for both the business and the employee.
• Measure & report to ensure ongoing satisfaction with our On-boarding.
• Conduct training sessions as part of the functional training plan.
• Design and conduct training sessions according to new products/services offering, and promotions including its reflections on the customer interface systems.
• Conduct regular refreshment sessions to cover the gaps and areas of enhancement.
• Design and conduct training sessions for soft skills.
• Ensure standard quality checks of training delivery and administration as per the departments policies.
• Assist in the administration of training programs.
• Ensure consistent information and skill delivery in all training activities provided to employees.
• Keep training material updated with new product and services or any other related changes.
• Issue activities and progress reports to document work progress.
• Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
• Work on RFPs & review suppliers proposals.
• Handle all supplier related communications & logistics as stationary, payment, pre & post course actions.
• Develop channels to stay connected with employees and assess potential needs.
  
  
  

Job specification

Education

• Bachelor degree in Human Resources or Business Administration.
• Post-Graduate studies in HR is a plus
  
  
  

Experience

• 2 to 5 years of experience, 3 of which in a similar field in a corporate environment.
• Good knowledge of training providers in Egypt and the Middle East.
• Good knowledge of learning & Development tools and processes
• Certified Train the Trainer
  
  
  

Skills And Abilities

• Fluent English both spoken and written.
• Excellent computer working skills.
• Good internet searching and presentation skills.
• Flexible and able to learn and apply new knowledge.
• Result oriented with an ability to meet tight deadlines.
• Very strong communication skills and able to work within a team.
• Planning and organizing skills.
• Customer and quality oriented.
• Creative thinking and analytical skills.
• Background in a telecom role is a huge plus
• Project management experience
• Proficiency with standard corporate productivity tools (CRM, Microsoft Office Suite, Email).
• Energetic, upbeat, tenacious team player with exceptional interpersonal communication skills - verbal and written
• Calm and composed under pressure
• Detail-oriented and data-driven
• Passionate about meeting & helping new hires