Manager Process Design & Improvement
- A3malouna.com
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
A3malouna.com on behalf of:
Talabat Egypt
>Job Description Summary
>You will drive the documentation, development, and streamlining of cross-functional processes and systems enhancing speed and accuracy, improving efficiency, effectiveness, service quality, and customer satisfaction, and reduce operational costs within the dedicated function/department across the MENA Region. You will play a crucial role in continuous process improvement and standardization, identifying the root causes of the issues and driving resolution while liaising between the business unit and other functions/departments.
What's On Your Plate
Talabat Egypt
>Job Description Summary
>You will drive the documentation, development, and streamlining of cross-functional processes and systems enhancing speed and accuracy, improving efficiency, effectiveness, service quality, and customer satisfaction, and reduce operational costs within the dedicated function/department across the MENA Region. You will play a crucial role in continuous process improvement and standardization, identifying the root causes of the issues and driving resolution while liaising between the business unit and other functions/departments.
What's On Your Plate
- Lead continuous process improvement of end-to-end processes Worki
- ng closely with the program/project lead to achieve the deliverables of the workstreamsManag
- e & Facilitate workshops between business and technical stakeholders, to map out current state and future state processesApply
- Lean Six Sigma Methodology to assess current process gaps and quantify wasteIdent
- ify key aspects of the process such as process levels & steps, tools/systems used, touchpoints, and ownersDefin
- e the primary & secondary KPI/metric to identify gaps, opportunities, root causes, and wastes. Ident
- ify and Implement a success measurement and reporting mechanism to assess the process and conduct post-implementation analysisDevel
- op and document standardized SOPsCreat
- e business cases illustrating the benefits/savings vs costSigni
- ng off on the communication/training related to the proposed new process
l>>What Did We Order- Bachelor's degree in business administration or engineering 5-7 y
- ears of experience in operations process improvement using analytical problem-solving methodologies such as Lean Six Sigma DMAIC with proven resultsExcel
- lence in re-engineering processes from end-to-end and flexible to iterate and test the assumptionsAware
- ness in applying different techniques to enhance customer journeysBlack
- Lean Six Sigma certification is a mustProfi
- ciency in using Microsoft Visio or other related process mapping documentation platformsExcel
- lent workshop facilitationProfi
- ciency in using advanced Excel, and relevant data analysis softwareAnaly
- tical, problem-solving and time management skillsExper
- ience acting as a Process Champion and seeing initiatives from concept to business case and continue through till delivery
