Job Responsibilities

Troubleshooting and solving client Software and Hardware issues within the plant serving as first point of contact
Maintain client Software Installations and Upgrades needed.
Active Directory Domain Management.
Troubleshooting and resolving basic Network issues.
Following up with customers to ensure full resolution of issues.
Follow-Up IT Helpdesk ticketing system and ensuring that SLA is met based on urgency and priority.
Train users on basic applications and create needed documentations.
Assist in basic Server and Network Administration tasks.

Job Qualifications

Bachelor degree in Information Technology/Computer Science or relevant field, or equivalent experience.
One or more technical certifications (MCSA, CCNA , A+, Network+, etc.) are preferred.
1-3 years of experience in Helpdesk environment.
Proficiency in English written and spoken is required, French is a plus.
Customer Centric Mindset.
Excellent troubleshooting and analytical skills
Decision maker and has the ability to evaluate situations on spot.
Ability to be on-call for urgent situations.
Good knowledge in Active Directory is a must.
Good Knowledge in VMWare Management, VEEAM, Cisco Routing is a plus
Experience in an industrial plant environment is a plus.

LI_EGY

ملخص الوظيفة

IT Help Desk - L'Oreal Cairo Plant