Service Desk Specialist-2

Apply Now

Job Title

Service Desk Specialist-2

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our Game-changers

Challenge Conventions

Deliver outcomes unimagined

Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

We are seeking a qualified IT help desk technician to assist our end users with questions and problems concerning computer systems, hardware, and software. Reporting to the IT Assistant Manager the technician will work with end users remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding customer service skills.

Objectives of this role

• Provide quick and effective assistance with information technology systems.
• Guide End users remotely and in person through systems configuration, troubleshooting, and maintenance.
• Listen attentively to end user's questions and concerns and offer optimal solutions.
• Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
• Work with desktop support engineers to provide Users with superior service.
• Represent Concentrix with integrity while helping to advance our company mission.
  
  

Responsibilities

• Respond to tech inquiries via email, through online chats, over the phone, or in person.
• Walk users step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with customers to ensure satisfactory service.
• Communicate user feedback to the appropriate internal team members.
  
  

Skills And Qualifications

• Excellent problem-solving and analytical skills
• Knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions.
• Patient, friendly demeanour with a great experience with listening.
• Strong verbal and written communication skills
• Commitment to providing exceptional end user service.
  
  

Preferred Qualifications

• System and Network Basic Technical Knowledge
• Tech savvy, with experience working in a tech-related field.
• Ability to diagnose and resolve a variety of technical issues.
• Team-oriented mindset
  
  

Location:

EGY Cairo - Plot no. 27, North Teseen st building 27

Language Requirements

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now