EG - Pro Consul (AO)

The British Embassy in Cairo is looking to recruit a Pro Consul under the Consular Section, job grade Administrative Officer (AO).

The main purpose of the role is to deliver high quality and efficient consular services to British nationals in Egypt. Reporting to the Vice Consul based in Cairo, you will deliver the full range of consular assistance and notarial services, as well as taking part in our communications, crisis and prevention work.

Consular work can be stressful and of a sensitive nature and the operating environment in which we work can be complex. The jobholder will therefore be expected to maintain consular confidentiality and impartiality at all times.

The successful candidate will need to be a self-starter, highly motivated and have excellent interpersonal, communication and office management skills. They will also need to be fluent in both written and spoken English and Arabic.

This is a fully remote working role based in Hurghada. The Embassy will provide IT equipment (laptop, mobile) for official use only. The successful candidate will be expected to travel to Cairo on a regular basis (monthly) and travelling expenses for these trips will be covered by the Embassy.

Role And Responsibilities

Assistance and Services

Provide high quality, appropriate consular assistance on the full range of consular work, including detentions, hospitalisations, welfare, parental child abduction, death, rape and sexual assaults, and Emergency Travel Documents, in line with FCDO policy and guidance.

Administration

Maintain accurate and concise case records of services provided on our consular databases. Ensure all customer correspondence is replied to in a timely and professional manner, providing consistent, accurate information in accordance with FCDO guidelines. You will also be required to provide reports on case work trends, meetings and manage elements of the consular budget.

Prevention

Work with the wider team to identify common issues and trends in casework and deliver activity that mitigates against incidents occurring. Build and maintain a strong network of key contacts and stakeholders including across the Mission, Egyptian officials, friendly missions, tour operators, hospitals and NGOs.

Crisis Response

In response to local or regional crisis, support the Consular team as well as the wider Mission . Contribute and participate in crisis exercises and the delivery of training for embassy staff who do not have consular experience.

Ad-Hoc tasks

Be prepared to work sometimes out of hours, occasionally anti-social hours, as required. Compensation is provided through an on-call allowance.

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required. The job description may be reviewed to meet changes in business needs.

Key Behaviours

• Communicating and Influencing - Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
• Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
• Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
• Making Effective Decisions - Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.