Customer Service Sales Representative

The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/services, as well as providing basic customer service support.

In this role, you will:

• Become the voice and face of Concentrix’s clients for our valued customers. Handle inbound inquiries via phone, email, and chat, providing exceptional service and support throughout the sales journey.
• Act as a trusted advisor and advocate for customers. Actively listen to their needs, identify pain points, and recommend solutions that best suit their requirements.
• Possess a deep understanding of products and services. Be able to clearly explain features, benefits, and value propositions, providing accurate and timely information.
• Proactively address customer concerns and troubleshoot issues. Work collaboratively with internal teams to resolve problems efficiently and ensure customer satisfaction.
• Contribute to exceeding sales targets and customer retention objectives. Be a key driver of success.

Essential Functions/Core Responsibilities

• Achieve specific sales targets and maximize sales opportunities.
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Candidate Profile

• Minimum of high school diploma with 3 to 6 months of sales experience is preferred
• Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
• Ability to fluently communicate in the required language of support, both written and verbally
• Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
• Basic computer navigation skills and PC Knowledge
• Ability to work as a team member, as well as independently
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
• Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.