Account Manager

Our client: IT Partner

Job Title: Sale Account Manager

Role Overview: Our client is seeking high performing IT Sales Account Managers for their Dubai operations. This is an individual contributor role.

You will be responsible for developing long-term relationships with customers and overseeing sales. As a Sales Account Manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our clients business by building successful, long-term client relationships.

Role Responsibilities:

• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Supervise account representatives to ensure sales increase
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth
  
  

Requirements:

• Proven work experience as a Sales account manager or Sales account executive
• Experience in selling IT hardware, software and services for data center, network and / or cybersecurity solutions
• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• An ability to deliver projects and answer inquiries on time
• Business acumen with a problem-solving attitude
• Bachelor's degree in computer science or engineering is desirable
• Minimum of 10 years sales experience with at least 3 years sales in the UAE / GCC