Director of Food & Beverage Learning and Development, Quality

Position Overview

The core mission of this exciting role is to improve the overall service experience of the Aman guest and to ensure this experience is always consistent with the Aman brand philosophy and expectations. The two main responsibilities consist of the training and auditing of our service standards and experiences in our hotels. The Director of F&B Training & Quality Assurance will take the lead on setting the direction and tone of the Aman Service Philosophy to ensure we remain a leader in the ultra-luxury service sphere now and in the future. Based in Dubai, regular travels to our existing hotels and resorts globally is required as well as support for all new opening properties.

Responsibilities

• Create a framework in which to review Aman F&B Service Standards and Experiences
• The framework is metric based so that it is transparent and creates a ‘keeping score’ culture across the company.
• Regularly travel to resorts and hotels to audit on the Aman F&B Service Standards and Experiences.
• Provide a framework to elevate Aman F&B Guest Experience.
• Collect and share best practices amongst different regions.
• Compile audit reports on each hotel which is presented to the Head of F&B Operations, GM and Regional Director of F&B Operations for the respective region.
• Provide feedback to F&B teams on any training requirements.
• Build corporate training program.
• Work closely with the property and quality assurance teams to support day to day quality assurance activities.
• Support new openings in terms of service training.
• Develop training programs and training manuals for Aman F&B Service Standards and Experiences.
• Deliver Aman Train The Trainer Skills Program.
• Travel to hotels and resorts to train teams in Aman F&B Service Philosophy, Standards and Experiences
• Act as a brand service standards ambassador and provide speeches or lectures to future Amansantis as required.
• Work closely with the Head of Operations and Regional Directors to keep standards consistent.
  
  
  

Qualifications

• 10+ years’ F&B operational experience in luxury service environment with training background.
• F&B Hospitality experience required, operational experience in hotels preferred.
• Self-starter who loves People, Service and Travel.
• Willingness to travel extensively across all regions.
• Demonstrates experience in identifying and articulating service standards.
• Group training experience essential with knowledge about LQA and luxury standards.
• Pre-opening experience.
• Hospitality Management degree.
• Ability to have difficult conversations with key stakeholders.
• Different languages a plus.
• Excellent verbal and written communication skills.
• Can work under pressure with multiple stakeholders across different regions.
• Experience in multi brands and international background.
• An innovative thinker who continuously seeks to improve and enhance service delivery.