Call Center Agent

وصف الوظيفة

Role: Call Center Agent
Location: Ras-Al-Khaimah

Role Purpose:

To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.
Key Accountabilities of the role      

  • Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center.
  • Proactively offer customer to register IVR and SMS service according to procedures and guidelines
  • Escalate customer queries and complaints as necessary.
  • Follows up with customer via telephone or email following initial sales contact
  • Explain products or services and prices and answer all the customers questions.
  • Polite and courteous when dealing with customers all the time.
  • Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
  • Keep accurate data on all tasks performed as per defined format,
  • Keep customer documents secured and filed accordingly
  • Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
  • Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
  • Proactively cross sell and up sell the various bank products to customers or caller that qualify
  • Escalate hazard /potential risk immediately, via the proper channels
  • Adherence to all ADIB policies

  • Specialist Skills / Technical Knowledge Required for this role:

    Communication Skills, bilingual language (Arabic/English), Sales Skills, Customer Resolution skills.

    Only UAE National candidates are considered for this role.