Customer Relationship Coordinator

  • Dubai - United Arab Emirates

وصف الوظيفة


The Customer Relationship Coordinator plays a crucial role in managing and maintaining positive relationships between the company and its customers. He/she serves as a primary point of contact for customers, providing assistance, resolving issues, and ensuring overall customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.

  • Serve as the main point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional customer service.
  • Coordinate and manage customer accounts, ensuring accurate and up-to-date information is maintained in the company's CRM system.
  • Collaborate with internal teams, such as housekeeping, marketing, and operations, to ensure seamless customer interactions and to identify opportunities for cross-selling or upselling.
  • Proactively reach out to customers to gather feedback, assess satisfaction levels, and identify areas for improvement.
  • Assist in the development and implementation of customer retention strategies, including loyalty programs, personalized communication, and customer outreach initiatives.
  • Monitor customer interactions and trends to identify potential issues or areas of improvement, and escalate them to the appropriate departments.
  • Provide training and support to customer service representatives, ensuring consistent and high-quality customer interactions.
  • Drive membership sales by actively promoting and communicating the benefits of membership programs to existing and prospective customers.


  • Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
  • Proven experience in a customer service or customer-facing role, with a track record of providing exceptional service and maintaining strong customer relationships.
  • Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal teams.
  • Proficiency in using CRM software and other customer management tools.
  • Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment.
  • Analytical mindset with the ability to gather and interpret customer data to drive decision-making and improve customer experiences.
  • Flexibility and adaptability to meet changing customer needs and organizational priorities.
  • Problem-solving skills and the ability to handle challenging customer situations with empathy and professionalism.


Competitive Salary:

  • Competitive salary package commensurate with qualifications and experience

F&B Discount:

  • 50% discount at the gym's café "The DOSE" for all food and beverages items produced in house

Full Access to SEVEN's Gym & Classes:

  • Full access to SEVEN's state-of-the-art gym facilities and a wide range of fitness classes

Provided Uniform:

  • Provided uniform for work, ensuring a professional and consistent appearance

UAE Employment benefits:

  • UAE Limited Labor Visa for 2 years (with the option to extend)
  • Medical insurance coverage
  • 30 days of annual leave
  • Yearly flight tickets to home country

Employee Recognition & Rewards:

  • Recognition programs in place to acknowledge and reward exceptional performance and achievements

Performance-based Incentives

  • Eligibility for performance-based bonuses or incentives based on individual and/or team achievements.