Customer Relationship Coordinator

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The Customer Relationship Coordinator plays a crucial role in managing and maintaining positive relationships between the company and its customers. He/she serves as a primary point of contact for customers, providing assistance, resolving issues, and ensuring overall customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.

• Serve as the main point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional customer service.
• Coordinate and manage customer accounts, ensuring accurate and up-to-date information is maintained in the company's CRM system.
• Collaborate with internal teams, such as housekeeping, marketing, and operations, to ensure seamless customer interactions and to identify opportunities for cross-selling or upselling.
• Proactively reach out to customers to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Assist in the development and implementation of customer retention strategies, including loyalty programs, personalized communication, and customer outreach initiatives.
• Monitor customer interactions and trends to identify potential issues or areas of improvement, and escalate them to the appropriate departments.
• Provide training and support to customer service representatives, ensuring consistent and high-quality customer interactions.
• Drive membership sales by actively promoting and communicating the benefits of membership programs to existing and prospective customers.
  
  

Requirements

• Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
• Proven experience in a customer service or customer-facing role, with a track record of providing exceptional service and maintaining strong customer relationships.
• Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal teams.
• Proficiency in using CRM software and other customer management tools.
• Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Analytical mindset with the ability to gather and interpret customer data to drive decision-making and improve customer experiences.
• Flexibility and adaptability to meet changing customer needs and organizational priorities.
• Problem-solving skills and the ability to handle challenging customer situations with empathy and professionalism.
  
  

Benefits

Competitive Salary:

• Competitive salary package commensurate with qualifications and experience
  
  

F&B Discount:

• 50% discount at the gym's café "The DOSE" for all food and beverages items produced in house
  
  

Full Access to SEVEN's Gym & Classes:

• Full access to SEVEN's state-of-the-art gym facilities and a wide range of fitness classes
  
  

Provided Uniform:

• Provided uniform for work, ensuring a professional and consistent appearance
  
  

UAE Employment benefits:

• UAE Limited Labor Visa for 2 years (with the option to extend)
• Medical insurance coverage
• 30 days of annual leave
• Yearly flight tickets to home country
  
  

Employee Recognition & Rewards:

• Recognition programs in place to acknowledge and reward exceptional performance and achievements
  
  

Performance-based Incentives

• Eligibility for performance-based bonuses or incentives based on individual and/or team achievements.