Telesales Account Manager SME

وصف الوظيفة

Purpose of the Job

Managing a portfolio of top SME accounts to ensure increasing Orange's market share within those accounts and enhancing the revenues generated from them by selling them new products/services and handling the accounts complaints and concerns to maximize customer satisfaction levels and reach highest loyalty positions to ensure protection against competition attacks.

Duties And Responsibilities

  • Responsible for managing & maintaining the assigned SME accounts.
  • Develop a trustworthy relationship with the customers.
  • Make a wide penetration in the portfolio and get acquainted with all decision makers and influencers.
  • Develop the sales within the existing portfolio by promoting new products & solutions to the customers.
  • Increase the revenue & the active base of the existing accounts by retaining the customers & acquiring new users within the existing portfolio.
  • Timely communicate & advise the customers with all new offers, tariffs, business solutions, tariff advisors & proceed with the required actions through the enterprise support team.
  • Act as a focal point between the customers & the other departments (Credit, Enterprise Support, Enterprise Complaint Handling, Enterprise Save Team, Technology) to ensure fulfilling & solving the customers requests & complaints.
  • Handle any received termination & port out cases related to the assigned portfolio & save the customers using all the available tools.
  • Coordinate with the marketing team to provide the customers with the required offers & ensure fulfilling the marketing conditions.
  • Report their figures on weekly basis to their direct manager.
  • Achieving sales & revenue targets.

Job Specifications:


  • University degree, preferably in business administration


  • 0-3 years experience in sales
  • Experience in Sales of value added products & services

Skills And Abilities

  • Very good English both spoken and written
  • Very good computer skills
  • Practical, reliable and flexible
  • Good communication & negotiation skills
  • Able to manage stress & pressure effectively