Senior Voice and Multimedia Engineer

وصف الوظيفة

  • · Administrate VoIP applications on an advanced level.
  • · Investigate and troubleshoot integration and performance issues.
  • · Assure stable availability for collaboration applications.
  • · Initiate changes and upgrades according to vendors’ recommendations.
  • · Assess the impact of changes.
  • · Prepare Scope-of-Work for changes.
  • · Monitor and size product licensing.
  • · Integrate and troubleshoot call recording solutions.
  • · Troubleshoot Gateways, CUBE, and SIP trunks.
  • · Prepare RCA for incidents and coordinate with vendors for resolution.
  • · Open tickets with TAC and provide needed logs.
  • · Interact immediately in emergencies out of business hours.
  • · Investigate escalated tickets.
  • · Handle ticketing queue and meet the team SLA.
  • Design and implement voice and multimedia solutions for clients.
  • Perform installation, configuration, and maintenance of voice and multimedia systems.
  • Provide technical support to clients and troubleshoot issues related to voice and multimedia systems.
  • Collaborate with cross-functional teams to ensure seamless integration of voice and multimedia systems with other network components.

متطلبات الوظيفة

· Bachelor of communication engineering or computer science required.

· Minimum 5 years experience with Cisco Collaboration products.

· CCNP certified.

· Good SIP knowledge.

· Good troubleshooting and analyzing skills.

· Good communication skills, fluent English.

· Ability to lead colleagues and work in a team.