Provide technical support for enterprise applications, ensuring their availability and functionality.
Diagnose and resolve complex issues related to enterprise applications.
Collaborate with development teams in designing, testing, and implementing application enhancements and upgrades.
Create and maintain documentation for application support procedures.
Coordinate with vendors and external partners for application integrations and deployments.
Monitor application performance and conduct regular system health checks.
Participate in the planning and execution of application testing and validation.
Assist in the development and implementation of application policies and procedures.
Stay up-to-date with industry trends and best practices in enterprise application support and management.

5+ years of experience in enterprise application support or a similar role.
Bachelor's degree in Computer Science or a related field.
Proficiency in troubleshooting and resolving technical issues in enterprise applications.
Strong knowledge of databases and SQL.
Experience with application integration and deployment.
Excellent communication and collaboration skills.
Ability to work independently and handle multiple tasks simultaneously.
Strong problem-solving and analytical abilities.
Knowledge of cloud technologies is a plus.
Experience with ITIL or other IT service management frameworks is preferred.

ملخص الوظيفة

Enterprise Applications Senior Specialist