Shopify and eCommerce Growth Coordinator

FluentPet creates the tools and community for catalyzing two-way communication between humans and the animals we live with. Using cognitive science-based research and insights, we work with humans and their animal learners to create a new shared language that will improve both of their lives. Our research and engagement with the community let us constantly iterate and improve the FluentPet HexTile System. This allows us to continue expanding the scope of what we understand is possible when communicating with other species.

Job Overview: We seek an experienced Shopify and eCommerce (Amazon, Walmart, and Chewy) Growth Coordinator to optimize our online stores and analyze customer flows. The ideal candidate will have deep technical knowledge of Shopify, strong analytical skills, and expertise in tracking and optimizing the entire customer journey from initial awareness to final sales.

Key Responsibilities

• Edit, manage, and optimize our Shopify store, ensuring smooth operations, consistent messaging, and excellent user experience
• Build or manage the development of new content and visual elements
• Implement comprehensive tracking systems to monitor customer flows across all touchpoints
• Analyze the entire customer funnel, from initial brand awareness to post-purchase behavior
• Identify key conversion points and drop-off areas in the customer journey
• Develop and implement strategies to improve conversion rates at each stage of the funnel
• Create and maintain attribution models to understand the impact of various marketing channels Collaborate with marketing team to optimize customer acquisition strategies
• Analyze customer segmentation and develop targeted retention strategies
• Implement A/B testing to improve the customer experience continuously
• Generate regular reports on key metrics throughout the customer journey
• Stay up-to-date with eCommerce analytics best practices and emerging tools
• Ensure inventory levels are appropriately synchronized with our shipping tracking software
  
  

Requirements

• 3+ years of experience managing a high-volume Shopify store
• Experience with managing and designing Amazon listings, deals, events, and best practices
• Experience successfully launching new products on e-commerce stores such as Amazon and Walmart
• Strong analytical skills with experience in data-driven decision-making
• Proficiency in eCommerce analytics tools (e.g., Google Analytics, Shopify Analytics, Hotjar)
• Experience with customer journey mapping and funnel analysis
• Knowledge of attribution modeling and multi-channel analytics
• Familiarity with A/B testing methodologies and statistical analysis
• Strong problem-solving skills and attention to detail
• Excellent data visualization and presentation skills
• Ability to translate complex data into actionable insights
  
  

Preferred Qualifications

• Basic to intermediate web design skills
• Experience with advanced analytics tools (e.g., Mixpanel, Amplitude, Heap
• Knowledge of SQL for custom data analysis
• Familiarity with customer data platforms (CDPs) and CRM systems
• Experience in the pet industry or with pet-related products
  
  

What We Offer

• Competitive salary commensurate with experience
• Flexible remote work environment
• Opportunity to work with a passionate team and make a difference in pet-human relationships
• Professional development opportunities
• Pet-friendly policies and discounts on FluentPet products
  
  

To Apply: Please submit your resume, a cover letter detailing your Shopify experience and customer journey expertise, examples of eCommerce stores you've successfully optimized, and any relevant case studies of customer journey improvements you've implemented.