Team Lead - Field Sales

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users who trust in our dedication to providing them with the best platform for their needs.

We are looking to hire an enthusiastic and driven Team Lead for our Field Sales team to consistently and profitably meet vehicle sales quotas through expert management and leadership of the sales team and by forecasting sales and maintaining proper inventory levels in terms of amount and vehicle types. In addition, the Team Manager is also responsible for hiring, training, and monitoring team members' performance; resolving customer complaints; and helping with closings when necessary.

In this role, you will:

• Own and team performance in terms of achieving sales targets and other KPIs
• Encourage team members, including communicating team goals and identifying areas for new training or skill checks
• Forecast aggressive yet realistic monthly goals and objectives for individual team members and provides them with the support to meet these goals
• Communicate deadlines and sales goals to team members
• Develop strategies to promote team member adherence to company regulations and performance goals
• Ensure team members maintain a high customer satisfaction rating
• Identify process improvements within the Sales department, proposing ideas to ensure the team are working as efficiently as possible
• Conduct team meetings to update members on best practices and continuing expectations
• Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• Be present in the field, and shadow the team to ensure compliance with SOP and Workflow
• Train and coach team members